Returns
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Thank you for shopping with HAUSLIFE! Your satisfaction is our number one priority, and we are committed to providing you with a delightful on-line shopping experience.
7-Days Return Policy
At Ashley Furniture HomeStores or Ashley Galleries, which operated by Hauslife Furniture Sdn Bhd, we offer a returns policy which gives you seven (7) days to return or exchange an item purchased online with a valid receipt or parcel summary document, subject to Terms and Conditions. As it is a discretionary policy, there are some exclusions - see below.
a) This means you have a full 7 days to determine whether or not a new item is a perfect fit for your space. If you decide for any reason you are not completely satisfied, contact us within 7 days of delivery so we can facilitate the return.
b) Shipping is a hard cost we incur from our logistics partners. If you decide to return the item, a restocking fee will be deducted.
c) The 7-Days Return Policy does not apply to items indicated “Final Sale”, “Display Item”, “Customized Order”, "Smart Buy", "Sold As Seen" as well as damaged items resulting from misuse, abuse, normal wear & tear and incorrect self-assembly, and products damaged after delivery was made.
Our 7-Days Return Policy lasts seven (7) days. If 7 days have gone by since your delivery, unfortunately we cannot offer you a refund or exchange.
Cancellation Policy
If you change your mind and decide to cancel your order, please notify us within 48 hours of placing it.
If orders are only cancelled after 48 hours, a restocking fee of RM100 shall be applicable for item above RM500 and 5% for items below RM500, that means we will refund you for the product cost less restocking fee.
Unfortunately, we are unable to accept cancellation of customized orders after 48 hours.
Returning Furniture (except delivery only furniture)
If you purchase an item, which is eligible for return and wish to return it, please contact us at estore@hauslife.com.my.
You can return unwanted items under our return policy (this is where we refund you for items you do not want, but we are not legally required to) for a refund or exchange if you have your receipt or the parcel summary document that came with your order. Please note that cost of returns is incurred by you.
The returns need to be done within seven (7) days of delivery, unused and in perfect condition in its original, unmarked packagin. We will refund the price you paid for the items, but delivery charges or any duties and taxes will not be refunded (unless returned in accordance with your rights). Our return policy does not affect your legal and statutory consumer rights.
If the packaging is discarded, additional RM25 of repackaging fee will be deducted.
After we have acknowledged your return request, our Customer Service team will contact you to schedule for the collection or items exchange.
Refund Furniture
Once you have taken delivery of your furniture, we will only give refunds in accordance with your legal rights - for example, if the goods are not fit for purpose or as described, if we have to collect the goods from you, we may charge you for the cost of collection.
There is a RM120 collection fee for returned furniture.
All refund will be issued in the form of credit back to the original method of payment. Should you prefer the refund via cheque or bank trasnfer, please contact us at estore@hauslife.com.my
Late or Missing Refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at: estore@hauslife.com.my
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at estore@hauslife.com.my and send the goods to the address below:
Hauslife Furniture Lot 11 & 12,
Sungai Penaga, Jalan Subang 6,
Subang Light Indah Park,
47500, Subang Jaya, Selangor Darul Ehsan.
Defective or Damaged Items
Your furniture is manufactured to the highest standards and, if you look after it according to the care instructions, it should give you years of pleasure. In the unlikely event that you have any quality issues with your furniture after delivery, you can contact us. If it is proven to fail because of a manufacturing defect, within the warranty period, any transportation charges for replacement of a defective part within the warranty period will be borne by the seller (Hauslife Furniture Sdn Bhd).
We take pride on the quality of our products, however there may be times the products may not be as perfect as we would like. If you identify the imperfection, please contact us within 48 hours of delivery to facilitate an exchange. You will need to email us with photos of the damaged merchandise so as to facilitate the exchange.
In the event an exchange cannot be made, we will offer a substitute or refund.
Please note that most of our items are made to order to achieve the most affordable price to you, hence we will need time to replace the item depending on the next available shipment.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM150, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Thank you.